JOB VACANCY: Gifting Customer Service Manager, Full Time. 

LOCATION: Battersea, London  

WORKING HOURS: Monday – Friday, 8am – 5pm. Saturday’s where necessary during peak times e.g. Mother’s day weekend, Valentines, Christmas etc. 

START DATE: As soon as possible, 2026 

JOB DESCRIPTION

We are looking for someone experienced in customer service to join the team at PAUL THOMAS in the floral Gifting department. The right candidate will have the chance to play a key role in an experienced and fun team in a busy environment and will be given the opportunity to develop their skills.  

This is a full time, hands-on role, that demands a flexible attitude to working days and hours to ensure that PAUL THOMAS continues to offer its clients the highest quality product and service.  The role requires physical presence in our Battersea studio 5 days per week. 

THE ROLE 

·         Oversee the day-to-day operations of the floral gifting department, ensuring efficiency and excellent customer service. 

·         Manage and support the gifting florists, providing guidance and ensuring high-quality floral designs. 

·         Handle phone, email and walk-in customers, assisting with orders and inquiries. 

·         Produce quotations and mood boards for clients regarding gifting activations 

·         Developing and maintaining strong working relationships with all clients, both corporate and private.   

·         Manage and resolve customer complaints professionally and effectively. 

·         Organise couriers for timely and accurate flower deliveries. 

·         Monitor and manage the department’s budget, ensuring cost-effectiveness and profitability. 

·         Invoice account clients promptly each month  

·         Support the marketing department with the growth of our online floral gifting service by understanding digital ordering processes and customer expectations for online sales. 

THE CANDIDATE  

The ideal candidate will:  

·         Have at least 4 years’ experience within customer service and preferably have worked with luxury brands/ high net worth individuals. 

·         Must possess an excellent command of the English language, both written and verbal  

·         Will possess a genuine passion for floristry and the energy to tackle every event, large or small, with enthusiasm  

·         Preferred but not essential – Will hold a full UK driving licence and be happy to drive vans on occasion  

·         Must be computer literate 

·         Must have experience in working under pressure with tight deadlines and last-minute requests  

COMPANY BENEFITS   

·         Private Healthcare Insurance  

·         Overtime is fully paid at PAUL THOMAS or time off in lieu can be organised  

·         All employees receive 28 days’ holidays, including Bank Holidays. Additional holiday days and other benefits will be awarded for long service  

·         Yearly service awards  

·         Enhanced Sick Pay policy following a successful probation 

·         Flexi-lunch’s   

The role is a standard 42.5 hour working week, with additional week and weekend hours when required. Fully studio based.  

APPLY 

The role is a standard 42.5 hour working week, with additional week and weekend hours when required. 

The right candidate will benefit from a competitive salary and company-wide bonus scheme. 

To apply, please send your CV and a cover letter to careers@paulthomasflowers.co.uk 

JOB VACANCY: General Manager

CONTRACT TYPE: Full time, permanent

CONTRACTED WORK HOURS: Monday – Friday 8am – 5pm.

LOCATION: Battersea, London

START DATE: April 2026

JOB DESCRIPTION

We are seeking an experienced General Manager to oversee the day-to-day running of PAUL THOMAS. This is a high-level role responsible for ensuring all departments run smoothly, efficiently, and profitably while maintaining the exceptional standards our clients expect. The General Manager will lead operational strategy, staff management, logistics planning, financial oversight, and studio performance.

DUTIES

Operational Ownership

• Own the day-to-day operational management

• Ensure teams are resourced, organised, and supported to deliver consistently high standards

• Act as a central point of contact for day-to-day operational issues

Studio & Warehouse Oversight

• Oversee the studio and warehouse environment to ensure it is tidy, organised, and fit for purpose

• Work and manage the teams to maintain clear systems for storage, cleanliness, and safe working practices

• Ensure Health & Safety standards are upheld

Logistics Planning & Scheduling

• Manage the weekly schedules across teams, staffing, and resources

• Coordinate logistics planning with department managers to ensure smooth execution

• Organise contingency planning for busy periods and seasonal projects

People & Team Support

• Manage staff coordination, rotas, holiday and sickness cover

• Manage recruitment, onboarding, and freelance coordination

• Help manage performance, targets, and day-to-day people issues

Financial & Operational Support

• Manage payroll processes, overtime tracking, and cost control

• Monitor operational spend and flag risks or inefficiencies

• Support forecasting and reporting where required

General Operations & Compliance

• Manage supplier liaison, insurance coordination, and facilities management

• Ensure compliance with Health & Safety and operational standards

Business development

• Maintain strong relationships with key contract clients

• Identify opportunities to grow existing accounts through service development and upselling

• Contribute to new business development through networking, client relationship building, and identifying commercial opportunities

CANDIDATE REQUIREMENTS

Essential:

• Minimum 5 years’ experience in operations, coordination, or management roles

• Strong organisational and communication skills

• Confident managing people and priorities

• Solutions-focused and proactive

• Comfortable working in a fast-paced environment

• Full UK driving licence

Desirable:

• Experience in luxury services

• Experience with financial systems (e.g. Xero)

COMPANY BENEFITS

• Private Healthcare Insurance

• Overtime is fully paid at PAUL THOMAS or time off in lieu can be organised

• All employees receive 28 days’ holidays, including Bank Holidays. Additional holiday days and other benefits will be awarded for long service

• Yearly service awards

• Enhanced Sick Pay policy following a successful probation

• Flexi-lunches.

The role is a standard 42.5 hour working week, with additional week and weekend hours when required. Fully studio based.

We are an equal opportunities employer and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

CONTRACT TYPE: Full time, permanent 
LOCATION: Battersea, London
WORKING HOURS: Monday 3:30am start, Tuesday – Friday 5 – 8am starts depending on business needs. 2 Saturday’s a month required (time in Lieu given).
START DATE: As soon as possible, 2025

JOB DESCRIPTION
We’re looking for an experienced and diligent Driver to join our team at PAUL THOMAS. This role will report into the General Manager and is of central importance to the company. The right candidate will have the chance to play a key role in an experienced and fun team within a busy environment and will be given the opportunity to develop their skills.

This is a full time, hands-on operational role, that demands a flexible attitude to working days and hours to ensure that PAUL THOMAS continues to offer its clients the highest quality product and service.

The successful candidate will work closely with a team of florists to assist them with making, delivering and derigging floral installations whilst supporting the Warehouse Assistant in its day to day operations.

THE ROLE

• Delivering and installing flower displays to VIP clients across London
• Delivery flower bouquets across London
• Supporting the maintenance and upkeep of the business fleet
• Keep a clean and safe working environment
• Assisting the Warehouse Assistant to maintain a well organised warehouse/workspace
• Cleaning and packing of vases
• Assisting florists on a day-to-day basis.
• Developing and maintaining strong working relationships with all clients
• Assisting in other areas of the business as and when required
• Helping to install large-scale arrangements, from floral arches to Christmas trees all throughout the year

THE CANDIDATE
The ideal candidate:

• Have at least 2 years’ experience driving – ideally vans up to a Luton Crafter size
• Be able to lift heavy objects
• Comfortable spending a full day driving across London
• Must possess an excellent command of the English language, both written and verbal
• Will be interested in the florist industry and have the energy to tackle every event, large or small, with enthusiasm
• Will understand the ethos that no task is too big or too small
• The candidate must hold a full UK driving licence
• The successful candidate should be happy with early starts and willing to work at the weekend
• The successful candidate will be flexible in their start and end times due to the nature of the business
• The successful candidate will understand the need to help other departments where needed, if necessary

COMPANY BENEFITS

• Private Healthcare Insurance
• Overtime is fully paid at PAUL THOMAS or time off in lieu can be organised
• All employees receive 28 days’ holidays, including Bank Holidays. Additional holiday days and other benefits will be awarded for long service
• Yearly service awards
• Enhanced Sick Pay policy
• Flexi-lunch’s
• Pension Scheme

The role is a standard 42.5 hour working week, with additional week and weekend hours when required. Fully office based.

CONTRACT TYPE: Full time, permanent
LOCATION: Battersea, London
WORKING HOURS: 3am on Monday’s. 3:00 – 9:00am start, Tuesday – Friday depending on business needs. A minimum of 10 Saturday’s per year
START DATE: As soon as possible, 2025

JOB DESCRIPTION
We’re looking for a highly experienced florist to join the team at PAUL THOMAS. This role is of central importance to the company and is an exciting opportunity to work across all departments including ecommerce bouquets and events with a main focus on regular contracts. The right candidate will have the chance to play a key role in an experienced and fun team in a busy environment and will be given the opportunity to develop their skills.

This is a full time, hands-on role, that demands a flexible attitude to working days and hours to ensure that PAUL THOMAS continues to offer its clients the highest quality product and service.

Working closely with our Founder & Creative Director, Paul Thomas-Jeffreys and a team of master florists, the successful candidate will create and deliver truly extraordinary flowers.

DUTIES

• Making, delivering and installing flowers in all areas of the business, overseen by Senior Management.
• Supporting Contract managers on pulling vases, designing installations and making
• Supporting the different areas of the business such as the shop and events where required
• Supporting client requests as and when they come in
• Ordering and buying flowers from the local flower market or online
• Developing and maintaining relationships with key suppliers and clients
• Support the Gifting Manager in replying to shop emails
• Staying up to date with current design trends and sharing new techniques with the wider team when learnt
• Make deliveries as and when needed to our London based clients 
• Maintaining a clean and tidy workspace

THE CANDIDATE
The ideal candidate will:

• Have at least 5 years’ experience within the floral and shop industry 
• Must possess an excellent command of the English language, both written and verbal  
• Will possess a genuine passion for floristry and the energy to tackle every event, large or small, with enthusiasm  
• Preferred but not essential – Will hold a full UK driving licence and be happy to drive vans on occasion  
• The successful candidate should be happy with early starts and willing to work at the weekend as this is a necessity  

COMPANY BENEFITS 

• Private Healthcare Insurance
• Overtime is fully paid at PAUL THOMAS or time off in lieu can be organised
• All employees receive 28 days’ holidays, including Bank Holidays. Additional holiday days and other benefits will be awarded for long service
• Yearly service awards
• Enhanced Sick Pay policy following a successful probation
• Flexi-lunch’s

The role is a standard 42.5 hour working week, with additional week and weekend hours when required. Fully studio based.